Essex and Suffolk Water
As the cost of living and utility bills rise, we understand it's a difficult time for many. We offer a range of support, including payment plans, low-income discounts, water-saving advice, and our Priority Services Register (PSR) for customers who may need extra help. Whether you're struggling to pay your bills, worried about debt, or need additional support at home, please get in touch. We're here to help.
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Further info
We support anyone who needs help managing their water bills or could benefit from extra support at home.
This includes customers experiencing financial difficulties, those looking for help with payments or debt, and people who may be eligible for the Priority Services Register (PSR), which provides additional support for customers due to age, disability, mobility issues, illness, medical condition, mental health, life changes, communication needs, or have children under five.
Contact Details:
Tariff enquiries: supportplus@nwl.co.uk
Priority Services Register enquiries: PriorityServices@nwl.co.uk
For more information about financial help click here : Help and support
Who can use this service?
Anyone who needs help managing their water bills or could benefit from extra support at home.
How are services delivered?
Phone or email our friendly team :
8am-6pm Monday - Friday
Locations