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This statement applies to, and  

This website is run by Frontline Referrals Limited, a non-profit company owned and controlled by Uttlesford Citizens Advice.

We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • change colours, contrast levels, and fonts
  • zoom in up to 300% without the text spilling off the screen
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and Voiceover)

We've also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability. This includes how to:

How accessible this website is

An independent report by Silktide on 2nd March 2022 reviewed 100 pages of the site and concluded it was 82% compliant with WCAG 2.1 accessibility standard. (94% Level A, 74.6% Level AA, 73.5% Level AAA). They described this as ‘Great’ but we have already acted to further improve accessibility and still need to address:

  • some form fields do not identify themselves programmatically (we are currently discussing if this functionality is appropriate for a site supporting referrals)
  • some buttons don’t change appearance when selected


Feedback and contact information

If you have problems accessing any service related information from our websites – please visit the ‘About’ section of our sites. This will contain details of a local organisation that will be able to help you.   

If you need information on this website in a different format please contact us and we will consider your request and respond to you within ten working days.

  • call us on 01799 618849 
  • email us on 


Reporting accessibility problems with this website

We are always looking to improve the accessibility of this website.

If you find any problems that aren't listed on this page or think we're not meeting the requirements of the accessibility regulations, please contact us on

Benchmarking to WCAG Version 2.1 AA Standard

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to a number of non-compliances.

To comply with WCAG 2.1 AA 1.3.5, fields must identify what their purpose is programmatically. If done correctly, this allows browsers to help users fill in forms with known information, such as their name and email address. (Guidance does acknowledge that this functionality may be omitted if it could result in security weakness. For a referral platform we choose not to utilise this functionality). 
To comply with WCAG 2.1 AA 2.4.7, all controls on the page - including links, buttons, and fields - should show when they have been selected by the keyboard. We are aware that we have improvements to make in this area. 


What we're doing to improve accessibility

This statement was published on 2 October 2021.

We continuously monitor our website's accessibility based on manual testing. We have developed, and try to stringently follow, a style guide to ensure all our content is easy to read and is written in an accessible way.


Preparation of this accessibility statement

This statement has been drafted with the use of Silktide report from 2nd March 2022 and with regular use of the Wave Accessibility Evaluation Tool.

Frontline Referrals Ltd
Barnards Yard
Saffron Walden
CB11 4EB
01799 618849
Monday to Friday 9am-4pm

Frontline is a community project. Thank you to all services and users of this site who are actively improving local joint working.

©2024 Frontline, All rights reserved. Complies with International WCAG2.1AA accessibility standards. | The Code Guy